Shipping & Returns - FAQs
We provide FREE shipping using USPS First-Class Mail® for all orders within the continental United States including Hawaii. We currently do not ship to U.S. Territories. We also offer UPS Ground Delivery at the buyer’s expense.
Orders are generally shipped within 72 hours after receiving the order. Orders placed on Friday, Saturday, Sunday, and public holidays are generally shipped by Tuesday or the second working day after the holiday
Provide an address to where you are certain, that someone will be present to receive the delivery - it does not neccessarily have to be the address of your residence.
Please see our Shipping Costs page for the cost of shipping to your location.
To purchase our products outside of the United States, please contact the distributor in the appropriate country. You can find our distributor list in the ‘Distribution’ link at the bottom of the page under ‘Quick Links’ or by following this link: SP Connect International Distributors
If you are not satisfied with an item and want to send it back, that is entirely possible within 30 days if the item is:
- complete (including all parts)
Of course you can try out the items - just like you are allowed to in any store - without reducing your right to return the goods.
For more details and the return address please go to our Returns page.
Please send us an email at firstname.lastname@example.org if you have any questions regarding returning an item or order. A quick email if you plan on making a return is always appreciated.