Shipping

At SP Connect, we're dedicated to delivering our innovative mounting systems worldwide. Our shipping policy is designed for both efficiency and simplicity, ensuring that you, our valued customer, receive your products quickly and safely, whether you're nearby or across the globe. With millions trusting our products for a variety of applications, we're committed to maintaining this trust through reliable shipping, transparent tracking, and responsive customer service. As we expand internationally, we continue to adapt and refine our processes to meet your needs, wherever you are. If your country is not currently on our international shipping list, please visit our Distributors page to find a local distributor; our global network is continuously expanding.

Delivery Costs

Domestic Shipping:

Country Costs
 
Continental United States Free Shipping with USPS First-Class Mail® UPS Ground Delivery at the buyer’s expense
Hawaii
Military – Armed Forces

International Shipping:

Country Costs
 
Canada Determined by Checkout by Shopify Markets Pro
Japan
Mexico
International: Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Cambodia, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Israel, Jamaica, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Macedonia, Malaysia, Maldives, Martinique, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niue, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Solomon Islands, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Taiwan, Thailand, Timor-Leste, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, and Vietnam


Order Process

  • We ship from California, United States.
  • We process orders within 48 hours (excluding weekends and holidays). Pre-ordered items are processed within 24 hours of arrival in stock.
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation support@sp-connect.com
  • If you need any assistance with your order, please contact us immediately at support@sp-connect.com. We will not be able to make changes to your order after it has shipped.
  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide us. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
  • Important: Please provide an address to where you are certain that someone will be present to receive the delivery - it does not necessarily have to be the address of your residence!
  • You will be notified if there are any issues or delays with your order via email, therefore please ensure that the email address that you provide is a functional email account.
  • Please Note: We cancel orders sent to freight forwarders to streamline our international shipping and ensure secure, direct delivery to you.


Delivery Standards

Country Days* Courier
United States Shipping times provided at checkout and are an estimate US Postal Service UPS
Canada / Mexico / Japan / International Shipping times provided at checkout and are an estimate DHL Express

Shipping Partners

We use the following courier companies and postal services to deliver your ordered items.

US Postal Service UPS DHL Express

Tracking and Delivery

  • Orders can be tracked via the tracking number provided in the shipping confirmation email sent after the order has been fulfilled.
  • Please allow up to 24 hours for your tracking information to update, ensuring accurate and timely delivery updates. In some cases, deliveries may arrive even before the tracking status is refreshed, so rest assured, your package is on its way to you.